Help Center
Short, practical answers about using Tacq without a phone number, email or real name.
Getting started
- A password can't be recoveredThere's no password reset — why, and how to keep your account safe.
- How to create an invitePersonal invites and listings — QR and link, and how the connection stays in Tacq.
- If you lose your phoneWhat disappears with the phone and what helps: the recovery phrase brings back your way into the account, the archive brings back your conversations.
- Message actions: reply, copy, edit, deleteHow to open the message menu on a phone and on a computer, and what is inside.
- QR stickers on your thingsA QR sticker on an item: whoever finds it messages you anonymously — neither side reveals a phone number.
- The chat screen: what is whereA walk through the chat screen top to bottom: header, calls, threads, message list, input row, secrecy lock.
- What a Master ID isYour anonymous account ID, how login works, and how it differs from your nickname.
- What Tacq is, and what it's forWhat Tacq is, what you can do with it, and why it's useful.
- Your devicesWhat a main device and a linked device are, how to add a second one, and what happens when you sign out.
Privacy & security
- Safety number: making sure it is really themSixty digits that are the same for you and your contact. If they match, nobody is standing between you. What to do when the number changes.
- Secret messages: three levels of secrecyNormal, Secret and Top secret — how they differ, what the server sees, and what to keep in mind.
- Why Tacq doesn't ask for your phone or emailNo phone, email or name — what's stored, and how calls and messages differ on encryption.
For organizations
- Handling complaints (for staff)The Complaints business process: how to take a complaint into work, review it and what actions a moderator has.
- Service builder: setting up client requestsWhat a service is, why the Website URL, average response time and «Unlisted» fields exist, how to pick a ready template and attach a function.
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