Tacq: Account & Data Deletion
Tacq prioritizes privacy and does not link your account to an email address or phone number.
Primary method
The fastest and most secure way to delete your data is inside the app: go to Settings → Delete Account.
If you lost access to your device
If you no longer have access to your device, send an email containing your Master ID to support@tacq.app. Your account will be deleted within 30 days of the request.
What is deleted
Deletion from inside the app is immediate. Tacq erases everything that belongs to you:
- your profile: nickname, avatar and Master ID;
- your contact list, including the nicknames and notes you gave other people;
- your encryption keys and the list of your linked devices;
- your notification token;
- your files stored under your account, including your avatar;
- your membership in groups, your member photo and any location you shared;
- your employee cards in organizations;
- your sign-in record — after deletion the Login ID and password no longer work.
What stays, and why
- Conversations you had with other people. Private conversations, including QR-sticker conversations, live on your devices and theirs, not on Tacq’s servers; their copy stays with them, and Tacq is not entitled to erase it. Messages and files you sent to groups likewise stay with the members on their devices; they pass through the server only in encrypted form and are erased from it after 30 days (for a member who has not opened the group during that time, no more than 30 days later). Requests to organisations are kept on Tacq’s servers only in encrypted form while they are open; a closed request moves to the devices of the client and the organisation and is erased from the server. Others see you as a deleted user.
- The nickname and photo another person gave you in their own contact card. That is their work and their data, stored under their account.
- Reports and moderation decisions, for as long as needed for safety and legal compliance — otherwise deleting an account would erase the trace of a violation.
- Encrypted messages you sent that have not been delivered yet are unreadable to Tacq. They wait in the recipient's inbox and are erased as soon as they are delivered, or automatically after 30 days if they are never picked up.
- Your conversation history is kept on your devices, not on Tacq’s servers — there is nothing of it on the server to delete.
- Technical logs kept to protect against spam and abuse, and network (IP) addresses processed by Tacq’s providers (Google Firebase, Hetzner), are retained for a limited period and then removed. Residual copies in backups are overwritten in the ordinary course.
Organizations are not deleted together with a personal account: they have their own owners and staff. To delete an organization, write to support@tacq.app.
Deleting individual data without deleting your account
You do not have to delete the whole account to remove something. Inside the app you can, at any time:
- delete your own messages — open the message in a conversation and choose «Delete». The message disappears for both sides. In groups and requests to organisations the attachment goes with it: the photo, voice message or file is erased from Tacq’s storage, unless the same file is still used by a message someone forwarded. In private conversations, including QR-sticker conversations, the attachment passes through the Tacq server only in encrypted form and is erased from it as soon as it is delivered; if you delete the message before your contact has received it, the file leaves the server when your contact next opens the app, and no later than 30 days;
- change or clear your profile — nickname and avatar; a replaced avatar is erased from Tacq’s storage;
- delete contact cards, labels and notes you created;
- delete sessions you no longer need.
For anything else — for example a request to erase all data about you while keeping the account — write to support@tacq.app, stating your Master ID. Tacq answers such requests within 30 days and does not charge for them.