Tacq: Account & Data Deletion
Tacq prioritizes privacy and does not link your account to an email address or phone number.
Primary method
The fastest and most secure way to delete your data is inside the app: go to Settings → Delete Account.
If you lost access to your device
If you no longer have access to your device, send an email containing your Master ID to support@tacq.app. Your account will be deleted within 30 days of the request.
What is deleted
Deletion from inside the app is immediate. We erase everything that belongs to you:
- your profile: nickname, avatar and Master ID;
- your contact list, including the nicknames and notes you gave other people;
- your encryption keys and the list of your linked devices;
- your notification token;
- your files stored under your account, including your avatar;
- your membership in groups, your member photo and any location you shared;
- your employee cards in organizations;
- your sign-in record — after deletion the Login ID and password no longer work.
What stays, and why
- Conversations you had with other people. For them it is their own copy of the conversation, and we are not entitled to erase it. You appear there as a deleted user. The same applies to messages and files you sent to groups.
- The nickname and photo another person gave you in their own contact card. That is their work and their data, stored under their account.
- Reports and moderation decisions, for as long as needed for safety and legal compliance — otherwise deleting an account would erase the trace of a violation.
- Undelivered encrypted messages are unreadable to us. They are erased as soon as they are delivered, and in any case within 7 days.
- Secret conversations are stored on devices, not on our servers — there is nothing there for us to delete.
- Technical logs kept to protect against spam and abuse, and network (IP) addresses processed by our providers (Google Firebase, Hetzner), are retained for a limited period and then removed. Residual copies in backups are overwritten in the ordinary course.
Organizations are not deleted together with a personal account: they have their own owners and staff. To delete an organization, write to support@tacq.app.
Deleting individual data without deleting your account
You do not have to delete the whole account to remove something. Inside the app you can, at any time:
- delete your own messages — open the message in a conversation and choose «Delete». The attachment goes with it: the photo, voice message or file is erased from our storage, unless the same file is still used by a message someone forwarded;
- change or clear your profile — nickname and avatar; a replaced avatar is erased from our storage;
- delete contact cards, labels and notes you created;
- delete sessions you no longer need.
For anything else — for example a request to erase all data about you while keeping the account — write to support@tacq.app, stating your Master ID. We answer such requests within 30 days and do not charge for them.